Refund & Return Policy

At Wibes.pk, customer satisfaction is our priority. If you receive a damaged, defective, incomplete, or incorrect product, you may request a return or exchange within 24 hours of delivery.

To qualify, the product must be unused, unaltered, and in its original condition, including all packaging, accessories, safety seals, and the original invoice. Clear photos or videos may be required for verification.

For hygiene reasons, opened or used personal care items cannot be returned or exchanged unless they were damaged, defective, or incorrect.

Eligible Conditions

You can request a return or exchange if:

  • The product was damaged, defective, incomplete, or incorrect

  • You contact us within 24 hours of delivery

  • The product is unused and in original condition

  • All packaging, accessories, and invoice are available

  • Proof (images or videos) is provided if required

Non-Eligible Conditions

We do not accept returns or exchanges for:

  • Change of mind

  • Used or altered products

  • Damage caused by misuse

  • Missing packaging or accessories

  • Normal wear and tear

Process

Contact our support team with your order details:

Phone: 042-32303322
WhatsApp: 0321-1330048
Email: Info@wibes.pk

Do not return any product without prior approval.

After Approval

Returns and exchanges are subject to inspection and availability. If the same product is unavailable, an alternative may be offered.